Refund & Cancellation Policy

Last Updated: 5 October 2026

This Refund & Cancellation Policy applies to digital products purchased through JAYVIRU Digital Store.

1. Digital Products

Products sold through JAYVIRU Digital Store may be delivered electronically through a secure download link after successful payment verification.

Important: Because digital products may be accessed or downloaded immediately after purchase, cancellation or refund requests may be subject to the conditions described below.

2. Cancellation Before Delivery

If a customer contacts us before the digital product has been delivered or accessed, we may review the cancellation request and determine eligibility for cancellation or refund based on the circumstances of the order.

3. Refunds for Technical Problems

If a customer has successfully completed payment but cannot access or download the purchased digital product because of a genuine technical problem on our side, the customer should contact us.

We will investigate the issue and may provide a replacement download link, restore access, or provide another appropriate resolution.

4. Incorrect or Damaged Digital File

If the delivered digital file is materially different from the product described on the product page or is technically corrupted, please contact us with the order details.

Where the issue is verified, we may provide a corrected or replacement file or another appropriate resolution.

5. Accidental Purchase

Customers should review the product description and purchase details carefully before completing payment.

Refund requests based solely on an accidental purchase may not be eligible once the digital product has been successfully delivered or accessed.

6. Duplicate Payment

If the same transaction is accidentally charged more than once for the same order, please contact us with the relevant payment or order details. Verified duplicate payments may be reviewed for refund.

7. Payment Failure

If a payment fails but an amount is temporarily debited from the customer's bank account, the transaction is generally subject to the payment provider and banking settlement process.

If the amount remains unresolved, customers should contact us with the transaction details so that we can investigate the payment status.

8. Non-Receipt of Download Link

If payment is successful but the customer does not receive access to the digital product, please contact customer support. We will verify the payment and assist with delivery where appropriate.

9. Refund Processing

Where a refund is approved, the refund will normally be processed through the applicable payment method or payment service provider, subject to their processing timelines and applicable rules.

10. How to Request Support

When contacting JAYVIRU regarding a refund, cancellation, payment, or delivery issue, please provide the available order details, payment reference, transaction information, and a description of the problem.

11. Policy Changes

JAYVIRU may update this policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact

For refund, cancellation, payment, or digital delivery support, please contact JAYVIRU using the customer support details provided on the website.